General Settings Configuration

The General Settings page is where you configure the core features and appearance of your ChatNexus chatbot. These settings help create a personalized and professional experience for your users.

Settings navigation

Branding & Identity

Logo Configuration

  • Logo Enabled Toggle: Switch to display or hide your custom logo in the chat interface
  • Best Practices: Use a square logo with transparent background, ideally 200x200px

Chatbot Name

Set a unique identifier for your chatbot that users will see and interact with. Choose a name that:

  • Reflects your brand identity
  • Is easy to remember and type
  • Maintains professionalism while being approachable

Online Status Text

Customize the status message displayed to users. Default is "Online", but you can modify it to:

  • Indicate availability hours
  • Show timezone information
  • Display custom availability states

User Experience

Chatbot Thinking Indicator

Configure the text shown while your chatbot processes responses. This helps:

  • Maintain user engagement during processing
  • Reduce perceived response time
  • Set appropriate expectations for response timing

Introduction Text

Your chatbot's opening message sets the tone for user interaction. Craft a message that:

  • Welcomes users warmly
  • Clearly explains the chatbot's capabilities
  • Provides initial guidance or prompts
  • Sets expectations for the interaction

User Registration

Registration Heading

Create a clear, inviting title for your registration form. This heading should:

  • Be concise yet descriptive
  • Encourage sign-ups
  • Match your brand voice

Registration Paragraph

Write detailed instructions for the registration process:

  • Explain the benefits of registering
  • List required information
  • Outline any special requirements
  • Address potential privacy concerns

Legal & Branding Elements

  • Toggle the "Powered by ChatNexus" attribution
  • Enterprise plans have the option to remove this branding
  • Consider keeping attribution to build trust with users

Disclaimer Text

Add custom legal disclaimers or terms of service:

  • Privacy policy information
  • Data usage details
  • Service limitations
  • Compliance statements

Advanced Tips:

  • A/B test different welcome messages to optimize engagement
  • Use clear, action-oriented language in all customer-facing text

Remember to test your settings thoroughly before deploying changes to ensure optimal user experience.