Conversations

The Conversations page provides a centralized view of all chat interactions between users and your chatbot. This interface allows you to monitor, review, and manage chat histories effectively.

Interface Overview

Conversation List

• Timeline View: Conversations are displayed chronologically
• Admin/User Identification: Clear labeling of conversation participants
• Timestamp: Shows when each conversation took place
• Message Count: Number indicator showing messages in each conversation
• Status Indicators: Visual cues for new or unread messages

Management Features

Actions Menu

Each conversation has a contextual menu (three dots) providing access to:

• Delete conversation
• Additional management options

Conversation Management

• Delete Chatlog:
  • Remove individual conversations
  • Confirmation prompt before deletion
  • Permanent removal of chat history

Conversation Details

Message View

• Complete chat history for each conversation
• Timestamps for individual messages
• Visual distinction between user and chatbot messages
• Rich text formatting support where applicable

Best Practices

1. Regular Maintenance

   • Review conversations periodically
   • Archive or delete old conversations as needed
   • Monitor for conversation patterns

2. Performance Management

   • Keep conversation history organized
   • Remove unnecessary chat logs
   • Maintain system performance

3. Quality Assurance

   • Review chatbot responses
   • Monitor conversation flow
   • Identify areas for improvement
   • Track user engagement patterns

Tips for Effective Management

1. Regular Review

   • Check conversations daily
   • Monitor response quality
   • Track user satisfaction

2. Organization

   • Delete resolved conversations
   • Keep relevant chat history
   • Maintain clean conversation logs

3. Analysis

   • Review common user queries
   • Identify patterns in conversations
   • Use insights for chatbot improvement