WhatsApp Agent
Connect your WhatsApp Business account to provide automated support via WhatsApp messaging.
WhatsApp Agent
The WhatsApp agent connects your ChatNexus chatbot to WhatsApp Business, allowing customers to interact with your AI assistant through WhatsApp messaging.
Features
- Auto-reply — Automatically respond to incoming WhatsApp messages
- Business hours — Only respond during configured business hours
- Quick replies — Set up keyword-triggered automatic responses
- Media support — Handle images, documents, and voice messages
- Webhook integration — Real-time message processing via webhooks
Prerequisites
To use the WhatsApp agent, you need:
- A WhatsApp Business account
- WhatsApp Business API access
- A registered phone number
- An access token from the Meta Developer Portal
Setup
Enable the Agent
- Go to Agents in the left sidebar
- Click the WhatsApp Agent tab
- Toggle Enabled in the top-right corner
Enter Credentials
- WhatsApp Business Phone Number — Your registered number with country code (e.g., +1234567890)
- Business Account ID — From the Meta Developer Portal
- Access Token — Your WhatsApp API access token
Configure Webhook
- Copy the Webhook URL shown in the configuration panel
- Copy the Verify Token
- Add both to your WhatsApp Business API webhook settings in the Meta Developer Portal
Test Connection
Click Test Connection to verify your credentials are valid. The system will check your access token against the WhatsApp Business API.
Configure Features
Enable or disable features as needed:
- Auto Reply — Automatically respond to messages
- Business Hours — Only respond during set hours
- Quick Replies — Keyword-triggered responses
- Media Support — Handle non-text messages
Save Configuration
Click Save Configuration to activate the agent.
Quick Replies
Quick replies are keyword-triggered responses that bypass the AI for common questions:
| Trigger | Response |
|---|---|
| hi | Hello! How can I help you today? |
| hours | We are open Monday-Friday 9AM-5PM |
| location | Find us at 123 Main St, City |
You can add, edit, or remove quick replies in the configuration panel.
Coming Soon:
WhatsApp agent integration is actively being developed. Some features may not be available in all regions.